Boost AI Simulation
What is it ?
It’sabout:
Ø Managers as Leadersand AgentsofChangeand Organizational Transformation
Ø Developing a deeper understanding of the complexity of OrganizationalDynamics
Ø Being able to recognize and address barriersand other sourcesofresistanceto
Change&Innovation(at the individual, units, or organizational level)
Ø Understanding and avoiding critical Change Management Traps
Ø Better understanding the Theory and Practice of the diffusion and adoption of
ArtificialIntelligencetechniquesaimed at improving the performance of all the
key organizational Functions (from HR, to Finance and all the Commercial as well
as Operations, R&D and Production-related functions).
It’s:
Ø An intensive Team experience
Ø A simulation in which your Mission is to intervene in a
company for 6 months and Make Change Happen!
Ø A simulation in which you will come in touch with a
varietyofdifferentbehaviors and dynamics
Ø A playful way to develop critic ChangeManagement
and StrategyExecutioncompetences
Ittakes:
Ø Typically, 1 Day (including
online)
Ø A faculty member who runs a
brief Introduction, interacts
with the Teams during the
Simulation, and then leads the
Debriefing Session
Ø Teams of 3 to 5 Participants
BoostAISimulation
TheArtificialintelligenceDiffusionChallenge
What is it ?
Boost AI Simulation 1.0
What is it ?
Boost AI Simulation 1.0
What is it ?
Boost AI Simulation 1.0
Rapid
Organizational
Diagnosis
Effective
Organizational
Intervention
INDIVIDUALS
PROCESS
TACTICS
NETWORKS
ORG.CULTURE
Roles,Skills&History
Attitudestowards
innovation/change
MotivationalFactors
ResistanceFactors
Roles,Skills&History
Attitudestowards
innovation/change
MotivationalFactors
ResistanceFactors
Formalandinformal
relationshipnetworks
Powerandinfluence
networks
Expectationmgmt.
Processfairness
dimensions
AdoptionStages:
> Awareness
> Interest
> Experimentation
> Adoption
Explicit&Adaptive
Keydrivingprinciples
DiffusionApproach
(topdownvsbottom
up,etc.)
Leveragingnetworks
&individuals
STRATEGY
Adaptedtopeople,timing&
adoptionstage
Targetingindividualsvsgroups
Openvscovert
Collaborativevscompetitive
Dominantmanagementstyle
ValuesandProtocols
Innovation-relatedattitudes/habits
Communication/interactionculture
What is it ?
… related to critical Managerial Competences
Boost AI Simulation 1.0
How to Proceed?
Game Flow
Challenges
Beinginchargeofa
majortransformation
projectinacomplex
organization
Persuasionand
InnovationDiffusion
facingdifferentforms
oforganizational
resistanceand
barriers
Timely&effective
deploymentofa
varietyofChange
Mgmt.Initiatives
TimeManagement
LeveragingTeams’
Skills&Diversity
>
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Boost AI Simulation 1.0
YouandyourTeamhavejustbeenappointedbytheBoardof
GlobeComtoachallenging and critical management mission:
Overthenext6monthsyouwillbeoperatingatFrontMedia,a
recentlyacquiredfastgrowingcompany.
Yourobjectivethereistopersuadeasuccessfulbutvery
independent-mindedtopmanagementteamtoharmonizetheir
processestotheonesoftheGlobeComGroupbyadopting"Boost
AI",thecorporateplatformthatGlobeComhasrecentlyrolledout
tosystematicallyinjectAI Techniques inalltheKeyFunctionsof
theorganization.
GlobeCom,yourcompany,isaleadingglobaltelecomandmedia
group,whichoverthelast10yearsgrewandexpanded
tremendouslythroughenteringnewmarketsandthroughthe
acquisitionofcompanieslikeFrontMedia,whichjoinedthegroup
almost2yearsago.
FrontMediaisthemostsuccessfulrecentacquisitionofGlobeCom.
Itisconsideredbyeverybodyasthe"cashcow"ofthewholegroup,
andisrunproudlyandindependentlybyEmmaStuart,theCEO,
andhermanagementteam.
"Boost AI"isthenameoftheplatformGlobeComhasstarted
rollingoutmorethan3yearsagotosystematicallyinjectAI
TechniquesinthekeyfunctionsofallthecompaniesoftheGroup.
"BoostAI"hasrapidlybecomethe'backbone'forperformance
improvementinitiativesthroughouttheorganization,providing
"EverybodywiththeAItheyneedtoimprovetheperformanceof
theirkeyprocessesaswellastocomeupwithanewgenerationof
AI-enhancedproductsandservices”.
Your MISSION (1)
Boost AI Simulation 1.0
Overthelastfewyearslargeorganizationshavestarteddeploying
extensivelyArtificial Intelligence (AI) Techniques tofurther
increaseperformanceparticularlythrough:
•Highquality,data-andevidence-baseddecision making incomplex
situations
•Improvedrisk assessment andforecasting foroptimalresource
allocation
•Betterleveragingthedata andinformation collectedthroughout
theorganization
•StimulatingtheemergenceofnewAI-enhanced products and
services
Theintroductionofnewplatformssupportingtheawarenessand
deploymentofAITechniquesthroughouttheorganizationarealso
perceivedaskeytofacetheexpectation levels ofanewgeneration
ofmanagerswhichisnaturallymoreopentowardstechnology-enabled
innovationandpervasiveonline,real-time,smartservices.
However,manyorganizationsarestillsuccessfullyoperatingwithout
suchinnovations,anddonothaveavery“AI-friendly”culture(positive
attitudetowardsAITechniquesandwillingnesstoexploretheir
deployment).Insuchcases,makingchangehappencanbeavery
challenging task …andthisiswhatyouwillexperienceduringyour
MissionatFrontMedia!
Your Challenge
The broader
Context
Morespecifically,the"Boost AI"platformdevelopedanddeployedbyGlobeComisacollectionofAITechniquesandthemethodologyneededto
deploythemsuccessfullytosupportdecisionmakinginallthekeyfunctionsoftheorganization-sometimesreachingouttoexternalplayersordata
sourcestoo.Thedifferentmodulesof"BoostAI"helpmanagersinthedifferentfunctionstoleveragetheirownknow-howtoco-designAI-enhanced
processesandtools,supportingalsotheemergenceofnewAI-enhancedproductsandservices.Italsoprovidesawaytoenablemanagersandexperts
tonetworkandcollaborateonthedevelopmentandfine-tuningofAI-enhancedprocessesandsystems.
ThefactthatFrontMediahasnotadoptedthe"BoostAI"platformyetisextremelydisturbingforGlobeCom'sHeadquarters.Suchsystemsneedtobe
adoptedconsistentlybyeverybodyinordertoreallyincreaseoverallperformance.ButforFrontMedia,adoptingthegroup-wideAIplatformrepresents
asignificantchangeanddeparturefromthesystemsandprocessestheyhaddeployedandusedsuccessfullybeforebeingacquiredbyGlobeCom.
Atthetimeoftheacquisition,EmmaStuartindicatedlotsofenthusiasmforintegratingalltheprocessesofhercompanytotheonesofthegroup,particularlythe
onesbasedonAITechniques,butsincethenFrontMediadidnotchangealotitswayofoperating.Atthetimeoftheacquisition,theBoardofGlobeComagreedto
leaveFrontMedia’stopmanagementteaminplacebecauseithadmanagedthecompanyverysuccessfullyinthepast. Twoyearsafter,alltheattemptsof
GlobeCom'sBoardtointroducethe"BoostAI"platformatFrontMediahadfailed.Sendinginformationabouttheadvantagesofthecorporateplatformharmonization
andspreadingnewsaboutitssuccessfuladoptioninothergroup’scompaniesdidn’thelp.EmmaStuartseemedsimply toobusyrunninghersuccessfulcompanyto
havetimeforintroducingnewsystemsandapproaches.The"excuses"shepresented-lackoftimeandresources,otherpriorities,etc.-havethussloweddownand
hinderedtheefficientroll-outofthe"BoostAI"platformcorporate-wide.
Insummary,aftermanyunsuccessfulattempts,yourchallengenowistopersuadetheCEOofFrontMediaandhertopmanagementteamtofinally
adoptthe"BoostAI"platformandharmonizetheirprocessesandsystemstotheonesofthewholegroup.TheBoardhasgivenyouupto6 months
(120days)forthisproject.Duringthistime,youwillbeableto:
o Gatherinformationaboutthemanagementteamofthecompany,
o Implementdifferentchangemanagementinitiatives,
o Continuously monitor your progress in helping the 24 managers to move through the phases of AWARENESS, INTEREST, TRIAL and finally
ADOPTIONofthisinnovation.
Yourandyourteam'spersonalobjectiveistogetasmanyadoptersaspossible!ThisisthewayyourperformancewillbeevaluatedbyHQattheendof
the6months.
Attention:ThepersonalassistanttotheCEO,Ms.StefanieDurand,andtheexternalfinancialcontroller,Dr.BertHeinze,arenotrequiredtobecome
usersofthe"BoostAI"platformatthisstage.Hencethemaximumnumberofadoptersyoucanreachis22.
Changing the way people think and behave in organisations isnotasimpletaskandoftenrequiresacombinationofdifferenttacticstobeused
at the right time with the right people. This simulation will make it possible for you to experiment with the implementation of different change
managementinitiatives,butitwillbeyourtasktodecidewhenandwithwhomtoimplementagiventactic.Firstofall-beforeplungingintoyourfirst
decision-weadviseyouto:
o trytounderstandthecontextinwhichyouaregoingtowork.RememberthatyouhavebeensentbyHQ!Initiallyyoudon'tknowthemandthey
don'tknow/trustyou!
o reviewthedifferentinitiativesyouwillbeabletolaunchtochangepeopleattitudes!
o developa"generalstrategy"whichwillguideyouthroughtheproject("top-down","bottom-up",etc.)andwriteitdown!
Good Luck!
Your MISSION (2)
Boost AI Simulation 1.0
THE MANAGERS
Boost AI Simulation 1.0
FACE-TO-FACEMEETING:Fixameetingwithoneofthetopmanagersinordertopersuade
him/herthatitwouldmakesense toimplement "Boost AI" as rapidlyaspossible.(1 day)NOTE-
Themeetingwilltakeplaceinthemanager'soffice.
DINNER EVENT:InviteonememberoftheFrontMediamanagementteamtojoinoneofthe
regularlunchesordinnersorganizedbythenationalAIEntrepreneursClub.( 3 days)NOTE-You
arenotsurethatthemanagerwillacceptyourinvitationandthatyouwillbeableduringthedinner
tofindtheappropriateopportunitytotalkandseekadviceaboutthediffusionof"BoostAI".
INFORMAL ENCOUNTERS:TargetoneofthemembersofFrontMediamanagementteamand
trytotriggeran‘unplanned’briefencounterinordertotalkinformallyaboutyourexcitementabout
"BoostAI".(2 days)NOTE-Youwillspendsometimeinthehallways,intherestaurantand
cafeteria,intheparkinglotandinsimilarspacesinordertomaximizetheprobabilityofsuchan
encounterwiththepersonyouwanttotarget.
WORKSHOP:Helponeofthetopmanagerstoorganiseandleadademonstrationanddiscussion
session on his/her views and experiences with the new "Boost AI“ system (5 days) NOTE -
WorkshopsareopenandadvertisedtoeverybodyatFrontMedia.
PILOTTEST:Tryto get commitment from one ofthe managers toco-organise andrun a two-
week-longpilottestofthe"BoostAI"platforminhis/herareausingcurrentdata.(4 days)NOTE-
This willinvolve setting up the “Boost AI” platform on all the department's computers and mobile
devicesandprovidingtraining.
NEUTRALIZE RESISTERS:SuggesttooneofFrontMedia'stopmanagersthatsomeindividual
resistingandpotentiallyslowingdownthe"BoostAI"projectshouldbe"neutralised'(forinstanceby
promotingthemtoaside-waysposition)sothattheycannothurttheproject.( 3 days).
SELECTIVE EMAIL:Sendanemailtoupto5individualstoprovideclarifyinginformationand
makethemfeelmoreinvolvedintheproject.(1 day)NOTE-Youcanalsosendtheemailtoless
than5individuals.
INITIATIVES (1)
GET PROFILES: Obtain more information on
upto five members of the top management team
by talking informally with your network at
GlobeCom. (2 days)NOTE -Each person's profile
includes indications of how difficult it will be to
move that individual through the four change
phases.
GET TEAMS:Interviewandobserveacross-
sectionofthestafftodeterminehowmanagers
fromdifferentpartsoftheorganizationcollaborate
inprojectteams,taskforcesorcommittees.(5
days)NOTE-Thesegroupswillnotchange,and
thelistwillremainavailablethroughoutthe
simulation.
COFFEE GROUPS: Spend some time in and
aboutthecompanyinordertoseewhichgroupsof
individuals meet regularly over short breaks such
aslunch,inthesmokingarea,oroveracoffee.(3
days)
EXTERNAL LINKS:Spendtimeobservingor
findingoutwhichmanagersbelongtothesame
socialgroupsastheysharepoliticalviews,meet
frequentlyatthelocaltenniscluborareactively
involvedinthesamecharity.(3 days)
Boost AI Simulation 1.0
… to gather valuable information
… to interact & engage with managers
INITIATIVES (2)
EMAIL: Send a brief email to everyone on the top team explaining your ideas on why increasing
performance by deploying "Boost AI" makes sense for them too. (1 day) NOTE – Everybody has an
individualEmailaccount.
INTERNALMAGAZINE:AsktheeditorofFrontMedia’sinternalmagazinetoincludeashortarticleyou
writeonhowAIcanhelpachievingoutstandingperformanceinallFunctions.Tobepublishedinthe
upcomingedition.(3 days)NOTE-Thismagazineisdistributedtoallthemanagers.
DIRECTIVE:TrytoconvincetheCEOtosendoutadirectivetoeveryoneatFrontMediainsistingthatthey
start using the EIS in two weeks' time. (7 days) NOTE - You spend several days writing a draft of this
directivetogivetotheCEO.
PLENARY MEETING:Developaslideshowonthe”ImpactofAITechniques”andtheprogressofthe
"BoostAI"project,andpresentitduringtheregularplenarymeetingsattendedbyallthemanagerinthe
HQ.(5 days)NOTE-AllthemanagersatFrontMediaareinprincipleexpectedtoattendthesemeetings.
PUBLIC STATEMENT:ConvincetheCEOtoshowhissupportforyourworkbypubliclyacknowledgingthe
progressof"BoostAI"atFrontMedia.Inabriefwrittenform,suchastatementcouldbethenforwardedto
allthemanagers.(3 days)NOTE-Inthepast,onlyStefanieDurand,theCEOPersonalAssistant,hashad
theauthoritytogatherandspreadsuchpublicstatementsfromtheCEO.
QUESTIONNAIRE: Write and distribute to all the top managers a questionnaire aimed at assessing
theircurrentlevelofinterestinbecomingregular“BoostAI”users.(2 days)NOTE-Themainobjectiveof
thisquestionnaireistodemonstrateyourapproachratherthangatheringadditionalinformation.
COVERTLOBBYING:Suggesttoagroupofselectedindividualswhoalreadyshowstronginterestin
"BoostAI"butwhosehierarchicalsuperiorsarestillunconvinced,thattheyshouldlobbydirectlytheCEOto
pushthemtoproceedfasterwiththeimplementation.( 4 days)NOTE-Thisinitiativeassumesthatyou
haveidentifiedtheappropriatepersonstoapproach,anddoesnotrequireyoutospecifythem.
RECEPTION:Organizeareceptionatanearby5-starhotelandinviteProfessorProgeniosforakeynote
speechabouthislatestresearchon"AITechniquesinCross-functionalandCross-OrganizationalContexts".
Heisaleadingexpertandhasjustfinalizedabenchmarkingstudywithoneofthebigfiveconsultingfirms
(3 days).NOTE-EverybodyatFrontMediaisinvitedtothisevent,butattendanceisoptional.
MEMO: Write and send to any five of the top
managers a brief memo on how "Boost AI" will
significantly improve internal administrative and
HR processes at FrontMedia and in the whole
GlobeCom Group. (1 day) NOTE – This is
distributed in the company’s internal mail
system.
MANAGEMENT TRAINING: Organise for
up to five individuals a three-day residential
training programme on the potential benefits of
AI techniques in different Functions and how to
actuallybestdeploysuchprocessesandsystems.
(5 days)NOTE–Managerscanonlyattendsuch
programmesonceayear.
EXCOM MEETING: Organise a special
meeting attended by the CEO and the
Department Heads to share and discuss
thoughts, results andactionplans forthe "Boost
AI" deployment project. (3 days) NOTE -
Directors are informed that they can also bring
alongManagersfromtheirdepartment.
TASK FORCE: Select up to five members of
theFrontMedia management team tojoin youin
a Task Force of change facilitators or
"champions", who are to help develop and
implement the proposed changes and eventually
influence and train all staff. (5 days) NOTE - If
successful(incasealltheselectedindividualswill
joinyourTaskForce)theteamwillbeactiveuntil
the end of your intervention period (and
hopefullybeyondittoo).
Boost AI Simulation 1.0
… to inform, interact & engage with managers
even more …
Where to Click?
TotakeDecisions,first
selectanINITIATIVEto
implement.
Tovisualizethe
OrganizationalChart&Networks
Toreview
YourMission
Your“Control Panel”:
ListofManagersyou
havetopersuade,and
theircurrentwillingness
toadopt
Toaccessinformation
abouteachmanager
(ifavailable),passthe
mouseontheirfaces.
YourStrategy
(youcanview
&editanytime)
ToreviewyourScore&Activity Log
TimeAlreadySpent(totalof6months=120days)
Stopvoice
Listofallthe
INITIATIVES
youcanselect
fromandlaunch
whereveryou
want.
Toquitthe
Simulation
1month
Boost AI Simulation 1.0
Changescreensize
Different:
Ø A new Mission, including Names of the Companies involved in the Change
Project, and the Project Goal dealing with the diffusion of AI and Data
Analytics.
Ø new Managers, Roles, Organizational Chart, Networks, Distribution of Initial
Attitudes, Tactics, as well as Managers- and Tactics- related Dynamics and
Special Events injected during the experience.
Ø Advanced features to access real-time information about running Sessions, as
well as detailed Experience Analytics.
Links:
Ø Boost AI Introduction
Ø Boost AI Manual
Ø Optional Handouts for Teams
Ø Running 100% Online
Ø Preparing & Running a Session
Ø Additional Facilitation Insights & Links
Ø Deployment & Installation Options
Ø Installation Guide Windows
Ø Installation Guide Mac
Ø SuperUser Version Windows
Ø SuperUser Version Mac
Ø SuperUser Slides > BookingPage
EISBoostAISimulation
Same:
Ø Same Player’s Team Role (Change
Agents’ Team sent from the Board of
large Group into one of the acquired
Company).
Ø Same Gameplay, with Teams
experiencing a 6-month intervention in
an organization, and then debriefing.
Ideal also in combination with EIS, to
challenge Participants with a similar, but
different Change Management Project.
After the Debriefing, running a similar
Mission helps validating the insights
gained after their first experience.
For Facilitators
Boost AI Simulation 1.0
Anewoption:Playing
BoostAISimulation
withyourTeaminVR
Enhancing Simulation Experiences
with Intelligent Agents
For Facilitators
Boost AI Simulation 1.0